What is "Active Listening" in the context of CPIT?

Active Listening, particularly in the context of Crisis Prevention & Intervention Training, refers to a technique involving full focus and understanding of the speaker. This practice is essential in crisis situations, as it helps de-escalate tensions and fosters a supportive environment where individuals feel heard and understood. In active listening, the listener engages with the speaker through various means such as non-verbal cues, verbal affirmations, and reflective responses that demonstrate they are processing and valuing the information being shared.

By fully concentrating on what the speaker is saying, the listener is better equipped to provide appropriate interventions and support, thus minimizing the potential for conflict and misunderstanding. This practice not only aids in crisis resolution but also builds trust and rapport between individuals, which can be invaluable during challenging interactions.