What is the difference between verbal and non-verbal de-escalation techniques?

The distinction between verbal and non-verbal de-escalation techniques lies primarily in the form of communication utilized. Verbal techniques encompass all spoken communication which involves using words or phrases to address and calm a situation. This can include actively listening to the individual, offering reassurances, and clarifying understanding through dialogue.

Non-verbal techniques, on the other hand, hinge on body language, facial expressions, tone of voice, and other physical cues that convey empathy and calmness without the use of spoken words. These techniques can include maintaining an open posture, eye contact, and appropriate facial expressions that signal support and understanding.

Understanding the difference is crucial because both types of techniques can work in tandem to effectively de-escalate a crisis. For instance, a calming tone in verbal statements paired with open body language can significantly enhance the effectiveness of the interaction. Therefore, the correct answer accurately captures the essence of how these two forms of communication differ and are applied in crisis situations.