What is the first step in the 5-Steps process?

The first step in the 5-Steps process, which involves engaging with individuals who may be in a crisis or challenging situation, is centered on establishing relevance and personal connection through understanding the motivations and interests of the individual. "What's In It For Me" is crucial as it highlights the importance of demonstrating care for the person's concerns and needs. This initial step lays the groundwork for effective communication and engagement by allowing the individual to feel acknowledged and valued, which can help de-escalate tensions and foster a more collaborative environment.

In contrast, while meeting a need, providing options, or demonstrating no threat are all important steps in the process that follow, they rely on the foundation set by addressing the individual's personal interests first. Understanding what is important to the person allows for a more tailored approach in subsequent interactions, making the overall process more effective.