What should be the first step in responding to a crisis situation?

The first step in responding to a crisis situation is to assess the safety of the environment. This step is crucial because the safety of everyone involved—including the individual in crisis, staff, and bystanders—must be ensured before any intervention can take place. Identifying potential hazards and removing them helps to create a secure atmosphere where a more effective response can occur.

Once safety is established, appropriate interventions can be initiated, whether that involves engaging with the individual in crisis or seeking additional assistance if needed. This step reduces the risk of further escalation and ensures that interventions can be conducted in a calm and controlled manner. Prioritizing safety establishes a foundation for any subsequent actions to address the crisis effectively.