What should responders avoid doing when working through the 5-Steps?

Creating a perceived sense of threat is something responders should avoid when working through the 5-Steps in Crisis Prevention & Intervention Training. The aim of the 5-Steps is to de-escalate a situation and foster a safe environment for both the responder and the individual in crisis. When a responder creates a sense of threat, it can heighten anxiety and provoke aggressive behavior, leading to further escalation rather than resolution.

In contrast, demonstrating understanding and compassion, providing options and support, and asking clarifying questions are all integral elements of effective crisis intervention. These actions help build rapport, validate feelings, and empower the individual in crisis, making it easier to navigate the situation constructively and collaboratively. Responders who cultivate a calm and supportive atmosphere are more likely to achieve positive outcomes during crisis situations.