What technique is essential for building rapport with individuals in crisis?

Empathy is essential for building rapport with individuals in crisis because it involves the ability to understand and share the feelings of another person. When someone is experiencing a crisis, they often feel isolated, overwhelmed, and misunderstood. Demonstrating empathy helps to create a safe environment, where the individual feels heard and validated. This connection fosters trust and encourages open communication, allowing the person in crisis to express their emotions and concerns more freely.

Building rapport through empathy also facilitates de-escalation and problem-solving, as individuals are more likely to respond positively to someone who demonstrates genuine care and understanding. By acknowledging their feelings and showing that you are there to support them, you can help to reduce their anxiety and assist them in navigating through their crisis effectively.