When responding to a crisis, it is essential to establish what initially?

Establishing rapport with the individual in crisis is crucial because it lays the foundation for effective communication and trust. When a person is in crisis, they may be feeling overwhelmed, anxious, or frightened. By building rapport, the responder can create a supportive environment that encourages the individual to open up about their feelings and needs. This connection leads to better understanding, which is essential for addressing the crisis effectively.

Creating a rapport not only helps to de-escalate the situation but also fosters a sense of safety for the individual experiencing the crisis. When people feel understood and respected, they are more likely to engage positively with the responder, which can lead to more constructive outcomes. This relationship is pivotal in guiding the individual toward resolution and ensuring that their emotional needs are met.

While control over the situation, documentation of the event, and a plan of action are all important components of crisis intervention, these elements are most effective when they are built upon a foundation of trust and communication established through rapport. Without rapport, efforts to manage the crisis may be met with resistance or defensiveness, hindering the intervention process.