Which factor can contribute to a successful de-escalation process?

Validating the person's feelings and experiences is a critical factor in the successful de-escalation process. When individuals in a crisis feel that their emotions and perspectives are acknowledged, they are more likely to calm down and engage in a constructive conversation. Validation helps build rapport and trust, which are essential for reducing tension and facilitating communication.

In a de-escalation scenario, recognizing and affirming an individual's feelings can create an atmosphere of safety and respect. This approach enables the person to feel heard, which is often a vital step in lessening their emotional intensity and fostering cooperation.

Conversely, remaining judgmental about another person's feelings can exacerbate their distress and lead to further escalation. Using aggressive language undermines trust and can provoke resistance or hostility. Avoiding eye contact may come across as disrespectful or dismissive, potentially intensifying the situation rather than helping to resolve it. Therefore, validation is key to effectively managing and de-escalating a crisis.